Find the Right Plan for Your Organisation

Questback comes in two different editions, each with a unique experience tailored to your use case.

Get to know your customers and outshine the competition.

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Build a company culture that puts your organization ahead.

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Plans

CX Starter

Try Free for 14 Days

CX Business

Get a custom price estimate

CX Enterprise

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Plans

EX Starter

Try Free for 14 Days

EX Business

Get a custom price estimate

EX Enterprise

Get a custom price estimate

Compare Plans

Always with Questback	Starter	Business	Enterprise
Create unlimited surveys Create as many surveys as you like.	Included	Included	Included
Collect unlimited answers There is no cap to how many answers you can collect in your account.	Included	Included	Included
Distribute via e-mail, SMS, link, tokens or QR code Flexibility in how you distribute your surveys ensure a high response rate	Included	Included	Included
Smart notifications With smart notifications you can create your own rules on who and when to notify when a quest recieves new answers	Included	Included	Included
Follow-up and case handling Close the loop by asking followup questions and initiating a dialogue with your respondents, all inside the platform.	Included	Included	Included
Multi-language survey Use multiple languages in your surveys as well as reports to maximise your response rate as well as the access to reports.	Included	Included	Included
Trusted email deliverability Email deliverability is a top priority and we help you ensure your quest invitations end up in the right place.	Included	Included	Included
30 High quality templates Access to our library of 30 high quality quest templates, ready to use.	Included	Included	Included
Resources, Tutorials and Manuals Learn and develop your skills in our extensive and always expanding knowledgebase	Included	Included	Included
Webinars and online training We love to see you succeed in your projects - join our trainings to sharpen your skills even further	Included	Included	Included
Online Onboarding We will guide you through the system and answer all your questions on how to best get started.	Included	Included	Included
Phone and email support Our support continuosly achieve amazing NPS scores and are there for you - over email or phone depending on your preference.	Included	Included	Included
Personal Customer Success Manager Your personal CRM is here to guide you and help you optimise your use of our platform	Included	Included	Included
InsightLab - Professional Services Our experts at InsightLab can provide an additional hand in all parts of your feedback management program as well as directed expert analysis or project management. Included if explicitly stated in agreement.	5h	10h	15h

CX Edition	Starter	Business	Enterprise
3 Additional CX multi-language templates The CX Edition comes with 3 additional CX templates prepared in multiple languages.	Included	Included	Included
Opt-out manager Manage your distribution lists with our opt-out manager to keep track of unsubscribes and bounces.	Included	Included	Included
Quota settings on quest and questions Limit the number of potential responses to your quest or individual questions.	Included	Included	Included
Batch reporting Choose a filter and create reports with different segments of your data in batch.	Available as add-on	Included	Included
Website pop-up Include your quest in a pop-up on your website.	Available as add-on	Included	Included
Report tabs Go from report to dashboard with tabs that collect your insights in sections.	Available as add-on	Included	Included
Scheduled Exports Automatised report exports sent to one or several emails on a specific date or on a recurring intervall.	Available as add-on	Included	Included
Quest quarantine & Quest delay Ensure the same respondent will not get the same quest multiple times or add a delay between when the respondent was added and the Quest is sent.	Available as add-on	Available as add-on	Included
Advanced opt-out manager Import / export your opt-out lists in bulk.	Available as add-on	Available as add-on	Included
Panels for market research We work with several providers and can support you in creating a panel for your Quests.	Available as add-on	Available as add-on	Available as add-on

EX Edition	Starter	Business	Enterprise
3 Additional EX multi-language templates The EX Edition comes with 3 additional EX templates prepared in multiple languages.	Included	Included	Included
Advanced hidden identity Allow anonymous respondents with reporting tresholds on number of answers.	Included	Included	Included
Batch reporting Choose a filter and create reports with different segments of your data in batch.	Available as add-on	Included	Included
Report tabs Go from report to dashboard with tabs that collect your insights in sections.	Available as add-on	Included	Included
Scheduled Exports Automatised report exports sent to one or several emails on a specific date or on a recurring intervall.	Available as add-on	Included	Included
ESG Whistleblower, sustainability surveys and more.	Available as add-on	Available as add-on	Available as add-on

Plan features	Starter	Business	Enterprise
Folder management Build out a folder structure and manage individiual user access between folders.	Available as add-on	Included	Included
Smart integration with dynamic links Create links that pre-populate surveys or automatically send out new surveys. Easily integrate with hundreds of different systems.	Available as add-on	Included	Included
Custom tokens Collect feedback via customizable tokens.	Available as add-on	Included	Included
Multi-quest comparison Analyse data from several different quests in the same report.	Available as add-on	Included	Included
Multi-factor authentication (MFA) Next level security for your account.	Available as add-on	Available as add-on	Included
Single Sign-On (SSO) Let your organisation use their regular email credentials to access Questback.	Available as add-on	Available as add-on	Included
API access Build your own integration into any external system with our advanced API.	Available as add-on	Available as add-on	Included
Approval process module Add an approval step to survey creation to quality assure all your organisations surveys.	Available as add-on	Available as add-on	Included
Password protect your Quest Add a password to protect your quest from unauthorised respondents.	Available as add-on	Available as add-on	Included
Questback IQ including AI Generate insights via AI analysis of topics and sentiment, heatmaps, top/bottom analysis and target lines.	Available as add-on	Available as add-on	Available as add-on
SPF + DKIM Send email from Questback using your own sender domain name	Available as add-on	Available as add-on	Available as add-on